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OFFICIAL DOCUMENT – Malaysia PDPA Compliance 2026

Privacy Policy 30hp – Our Commitment to Protecting Your Data

At 30hp, your privacy is not merely a legal obligation – it is our promise to every member. Find out how we collect, use, and protect your personal information responsibly.

Last Updated: 15 January 2026
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Third-Party Data Sales
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Security Monitoring

Six Pillars of Privacy Protection 30hp

The key principles guiding how we handle the personal data of every Malaysian member.

Minimum Data Collection

30hp only collects data that is strictly necessary to deliver our services. We do not gather excessive or irrelevant information. Every piece of data collected has a clear purpose, as stated in this policy.

Secure & Encrypted Storage

All 30hp member data is stored on servers protected with 256-bit SSL encryption – the same level of security used by leading banks in Malaysia. Access to our database is restricted to authorised personnel only.

Full Control in Your Hands

As a 30hp member, you have the right to access, amend, request a copy of, or ask for the deletion of your personal data at any time. These rights can be exercised by contacting our support team.

No Data Sales

30hp has never and will never sell members' personal information to any third party for marketing purposes or for any purpose unrelated to the provision of our services to you.

Malaysia PDPA Compliance

The 30hp Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal audits to ensure our data handling practices remain aligned with current legislation.

Immediate Breach Notification

In the event of any security incident involving member data (however unlikely), 30hp is committed to notifying affected members within 72 hours and taking immediate remedial action.

Contents

This Privacy Policy document explains how 30hp ("Platform", "we", "us") collects, uses, discloses, and protects your personal information when you use the website https://30hp.my and all related services. This Policy applies to all registered members and visitors of the 30hp website in Malaysia. By using our platform, you agree to the practices described in this document. Please read it carefully – it is written in plain language because you have the right to know what happens to your information.

1

Introduction & Scope of This Policy

30hp is an online casino platform serving users in Malaysia, and we care deeply about the privacy of every member. We believe trust is the foundation of any relationship between a platform and its users – and that trust must be demonstrated through transparency about how we handle your data.

This Privacy Policy explains:

  • Types of personal information we collect when you use the 30hp.
  • The purposes for which the information is collected and used.
  • Parties who may receive the information under certain circumstances.
  • The security measures we take to protect your data.
  • Your rights as a data owner and how to exercise them.

This policy is to be read together with our Terms & Conditions and Responsible Gaming Policy 30hp. In the event of any conflict between these documents, this Privacy Policy shall take precedence on all matters relating to the handling of personal data.

PDPA Compliance: 30hp fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). The PDPA is the Malaysian law governing how organisations collect, process, and use individuals' personal data. We treat PDPA compliance as the baseline – our true commitment to your privacy goes beyond what the law requires.

2

Personal Data We Collect

30hp collects various types of information depending on how you interact with our platform. Below is a detailed breakdown of the data collected:

a) Account Registration Information:

  • Full name as it appears on your Malaysian identity card (MyKad).
  • An active Malaysian mobile number (for OTP verification).
  • A valid and active email address.
  • Date of birth (for age verification — you must be 18 years of age or older).
  • Password (stored in encrypted form – we cannot view your password in its original format).

b) Identity Verification (KYC) Information:

  • A copy of your Malaysian identity card (MyKad) – both front and back.
  • A selfie holding your identity card (in certain cases).
  • Proof of address (such as a recent Malaysian utility bill), if required.

c) Financial & Transaction Information:

  • Your Malaysian bank account number or e-wallet details (Touch 'n Go, GrabPay, Boost, ShopeePay) used for deposits and withdrawals.
  • Records of all deposit and withdrawal transactions, including date, time, amount in MYR, and payment method.
  • Records of betting and gaming activity.

d) Technical & Usage Information:

  • IP address, device type, operating system, and browser used.
  • Session data including pages visited, duration of visit, and in-platform actions.
  • General geolocation information (state within Malaysia) for operational area verification.
  • Error logs and technical diagnostic data.
Data Category Example Requirements
Identity Name, date of birth, MyKad Mandatory
Relationship Phone number, email Mandatory
Finance Bank accounts, Malaysian e-wallets, MYR transaction records Mandatory
Technical IP address, device, and browser Automatic
Games Betting history, winnings, sessions Automatic
Communications Support records, chat Where applicable
3

How We Use Your Data

30hp uses the personal information collected for the following purposes, which are considered necessary and lawful:

  • Service Provision: Process account registration, verify identity, handle deposits and withdrawals in MYR, and enable access to all premium games on the 30hp platform.
  • Security & Fraud Prevention: Detect suspicious activity, prevent unauthorised access, identify and block fraud attempts, and comply with anti-money laundering requirements.
  • Age Verification: Ensuring all 30hp members are aged 18 and above – an absolute requirement for all online casino platforms in Malaysia.
  • Customer Support: Handling enquiries, complaints, and support requests from members via live chat, WhatsApp, or email.
  • Service Communications: Sending important notifications regarding your account, transactions, changes to our terms, or security issues.
  • Marketing (With Consent): Sending information about promotions, bonuses, and new offers – only to members who have given their consent. You may unsubscribe at any time.
  • Legal Compliance: Complying with all reporting and disclosure obligations mandated under Malaysian law, including the PDPA and the Anti-Money Laundering Act.
  • Platform Improvements: Analysing usage patterns (in aggregated, non-personally identifiable form) to improve the 30hp platform user experience.

We Will Not: Using your data to make automated decisions that materially affect you without human involvement, selling your data to third-party advertisers, or using it for purposes not stated in this policy without first obtaining your renewed consent.

4

Data Sharing & Disclosure

30hp does not sell or disclose your personal information to third parties for marketing purposes. However, in the course of operating the platform, there are specific situations where data may be shared:

a) Third-Party Service Providers:

We work with trusted third parties to support platform operations, including game software providers (such as Play'n GO, Pragmatic Play), payment processors (Touch 'n Go, GrabPay, DuitNow, and FPX gateways), identity verification services, and server infrastructure providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the purposes specified in those agreements.

b) Malaysian Authorities:

30hp will disclose personal information to the relevant Malaysian authorities when required by law – including requests from the police, MACC, BNM, or a competent court. We will endeavour to notify you of any such disclosure unless prohibited by law.

c) Business Transfers:

In the event of a merger, acquisition, or transfer of 30hp's business assets, user data may be transferred to the successor entity. You will be notified in advance, and the same or stricter Privacy Policy will apply.

Our Commitment: 30hp will not share your name, phone number, email address, or financial information with any third party for marketing purposes without your explicit consent. This is not merely a policy — it is a core value we uphold.

5

Data Security

30hp continually invests in security infrastructure to protect your personal data. The key security measures we implement are:

  • 256-bit SSL Encryption: All data transmitted between your browser and 30hp's servers is encrypted using the latest TLS protocol – no one can intercept or read your data in transit.
  • Secure Password Storage: Your account password is stored using a strong hashing algorithm with a unique salt – meaning that even in the event of a database breach, your original password cannot be recovered.
  • Internal Access Controls: Access to sensitive member data within the 30hp organisation is restricted to personnel with a legitimate operational need and is monitored through an audit log system.
  • Real-Time Monitoring: Our Security Information and Event Management (SIEM) system monitors all platform activity 24/7 to detect unauthorised access attempts and suspicious activity patterns.
  • Regular Penetration Testing: 30hp conducts regular penetration testing carried out by independent cybersecurity experts to identify and patch any vulnerabilities before they can be exploited.
  • Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their accounts for an added layer of security that prevents unauthorised access even if your password is compromised.

While no security system can guarantee 100% absolute protection, 30hp takes all reasonable steps within our means to keep your data secure. You also play an important role in your own data security – please use a strong password, do not share your login credentials, and report any suspicious activity to us immediately.

6

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our privacy commitment 30hp, you have the following rights regarding your personal data:

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Right of Access

You have the right to request a copy of all personal data we hold about you. We will provide this information within 21 business days.

✏️
Right to Rectification

If any of your personal data is inaccurate or out of date, you have the right to request a correction and we will update it promptly.

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Right to Erasure

You may request deletion of your personal data once it is no longer needed for its original purpose, subject to any legally mandated retention requirements.

🚫
Right to Object

You may object to the processing of your data for marketing purposes at any time. Unsubscribe requests are processed within 48 hours.

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Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

⏸️
Right to Restrict Processing

Under certain circumstances, you may request that the processing of your data be restricted while a review is in progress or a dispute is being resolved.

To exercise any of the rights above, please contact our privacy team at [email protected] with the email subject "Data Privacy Rights Request". We will verify your identity before processing the request and will respond within the timeframe stipulated by the PDPA.

7

Cookie & Tracking Technology Policy

Platform 30hp uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

Important
Session & Authentication Cookies: Required for login, account security, and core platform functionality. These cannot be disabled, as the platform cannot operate without them.
Analytics
Performance Cookies: Helps us understand how members use the platform for improvement purposes. Data is collected in aggregated, non-personally identifiable form.
Functionality
Preference Cookies: Saves your preferences and settings — such as language, theme, and preferred betting limits — to deliver a more personalised experience.
Analytics
Security Cookies: Detect patterns that may indicate fraud attempts or unauthorised access, in order to protect your account and the integrity of the platform.

You can manage your cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of the 30hp.

8

Data Retention & Deletion

30hp retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with Malaysian legal requirements.

  • Active Account Data: Retained for as long as your account remains active on the 30hp platform.
  • Financial Transaction Data: Retained for a minimum of 7 years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
  • Identity Verification (KYC) Records: Retained for 5 years after account closure in accordance with compliance requirements.
  • Technical Logs: Retained for 90 days for fraud detection and technical troubleshooting purposes.
  • Support Communication Records: Retained for 2 years for quality control and dispute resolution purposes.

Once the retention period expires or you request data deletion (and there is no legal obligation to retain it), your data will be securely deleted or anonymised from all our systems within 30 days.

9

Links to Third-Party Websites

Platform 30hp may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to the 30hp and does not cover any other websites you may access via links contained therein.

We recommend reading the Privacy Policy of every third-party website you visit, as their privacy practices may differ from ours. 30hp is not responsible for the privacy practices or content of any third-party website.

10

Child Protection

Platform 30hp is an online casino gaming platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.

Should we discover that information belonging to a minor (under 18 years of age) has been collected inadvertently, we will take immediate steps to delete that information from our systems and close the relevant account. If you believe a minor may have registered on our platform, please contact us at [email protected] immediately.

11

Privacy Policy Amendments

30hp reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or industry developments. Members will be notified of any material changes via:

  • A prominent notice displayed on the platform's main page 30hp.
  • A notification email sent to the member's registered email address.
  • In-platform notification upon next login.

The "Last Updated" date at the top of this document will be revised whenever amendments are made. Continued use of the platform 30hp after the effective date of any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.

12

Contact Us – Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 30hp handling your personal data, please contact our privacy team:

  • Privacy Email: [email protected] – use the subject line "Data Privacy Enquiry" for direct routing to the responsible team.
  • Live Chat: Available 24/7 on the 30hp platform – for general privacy enquiries that require an immediate response.
  • WhatsApp: Our official WhatsApp number is available on the platform's support page.

We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests under the PDPA, the response period may take up to 21 business days in accordance with legal provisions.

Complaints to the Authorities: If you are dissatisfied with the way 30hp handles your privacy enquiries or complaints, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner appointed under the PDPA 2010. Contact details for this authority are available on the official website of the Malaysian Ministry of Communications.

This document is the current version of the Privacy Policy for 30hp. Last updated: 15 January 2026. All previous versions are superseded and replaced in their entirety by this document.

Why Data Privacy Matters on Malaysia's Online Casino Platforms

Whenever you sign up on any online platform today – whether for shopping, banking, or entertainment – you are entrusting some of your personal information to that company. At 30hp, we do not take this trust for granted. The information you provide — your name, your Malaysian phone number, the bank account or e-wallet you use for MYR deposits and withdrawals, your gaming records — is all sensitive information that must be protected with the utmost seriousness.

In Malaysia, awareness of digital privacy is growing — particularly in the wake of several large-scale data breach incidents affecting various companies in recent years. This is a healthy development, and it encourages platforms like 30hp to be more transparent and accountable in the way we handle members' personal data.

Malaysia's PDPA – The Legal Protection You Deserve

Malaysia's Personal Data Protection Act 2010 (PDPA) is the legal framework that safeguards your rights as an individual against the unfair or unauthorised use of personal data. Under the PDPA, every organisation that collects and processes the personal data of Malaysian citizens — including 30hp – has a clear legal obligation regarding how that data is collected, used, stored, and protected.

For 30hp, PDPA compliance is our starting point, not our end goal. We treat this legislation as a minimum requirement and strive to go beyond its standards. For example, the PDPA does not mandate data breach notifications within 72 hours — but we hold ourselves to this standard because we believe members have the right to be informed promptly if their data may have been compromised.

Your Financial Data – Multi-Layer Protection

Financial data is among the most sensitive aspects of privacy on an online casino platform. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or DuitNow, or withdraw your winnings through Maybank2u, CIMB Clicks, or FPX, the transaction details in Malaysian Ringgit (MYR) are collected and stored by 30hp.

This financial data is protected by stringent security measures on the 30hp. First, all transactions are encrypted using 256-bit SSL during transmission. Second, your full bank account or e-wallet details are never stored in unencrypted form in our systems — only the information necessary to process a transaction is retained, and it is protected with an additional layer of encryption. Third, access to financial transaction records within our organisation is strictly limited to a very small number of staff with a legitimate operational need.

How We Protect Your Privacy in Your Day-to-Day Activities

Each time you log in to your 30hp whether you're spinning the reels on slots like Mystery Joker, sitting at a Live Blackjack table, or trying your luck at Thai HiLo, your gaming activity is recorded. This is not about monitoring you — it is an operational necessity that allows us to resolve disputes, detect fraud attempts, and comply with Malaysia's legal reporting requirements.

Your gaming history is never shared with third parties except where required by law. We do not disclose your gaming activity on this platform to your family members, your employer, or any other third party. 30hp. Your privacy is yours, and we respect it fully.

What You Can Do to Protect Your Privacy

Privacy protection is a shared responsibility between 30hp and you. While we do everything within our power to protect your data on the platform side, there are steps you can take to secure your own account:

Use a strong and unique password for your account 30hp yours – avoid reusing passwords from other services. Enable two-factor authentication where available. Do not log in to your account on untrusted devices or public Wi-Fi networks. Regularly review your account login activity and report any suspicious logins to our support team immediately. Most importantly – never share your login credentials with anyone, including individuals claiming to be staff of 30hp (we will never ask for your password through any channel).

Your privacy is our priority. Through this transparent Privacy Policy, we hope you can enjoy playing on the platform 30hp with full confidence that your personal information is in responsible hands. If you have any questions or concerns about privacy, our team is ready to listen and assist you.

Frequently Asked Questions – 30hp Privacy Policy

Answers to the most frequently asked questions by Malaysian members about data privacy on our platform.

No. 30hp does not sell, rent, or share members' personal information – including names, phone numbers, email addresses, financial details, or gaming history – with any third party for marketing or advertising purposes. This is our absolute commitment. The only circumstances in which your data may be shared are with service providers directly involved in platform operations (such as payment processors handling your Touch 'n Go or GrabPay transactions), and they are bound by strict confidentiality agreements. Data may also be disclosed to Malaysian authorities where required by law.

To request a copy or deletion of your personal data, email [email protected] with the subject line "Data Privacy Rights Request". Please clearly state the type of request — whether it is for access (a copy of your data), correction, deletion, or restriction of processing. We will first verify your identity (to ensure we are releasing data to the right person), then process your request within 21 business days in accordance with Malaysia's PDPA. Please note that certain data (such as financial transaction records) may not be fully deletable due to a 7-year legal retention requirement, but we will inform you which data can and cannot be deleted, and the reasons why.

When you close your 30hp account, your personal data is not deleted immediately, as we have legal obligations to retain certain records — in particular, financial transaction records in MYR (for 7 years under Malaysian accounting law) and KYC records (for 5 years). However, this data will not be used for any marketing or service purposes after account closure. Technical logs and session data are deleted after 90 days. Support communication records are deleted after 2 years. Once all mandatory retention periods have elapsed, your remaining data will be securely deleted or anonymised. You may request full details of data still retained after account closure by emailing our privacy team.

There are several straightforward ways to opt out of marketing communications from 30hp. First, every promotional email we send includes an "Unsubscribe" link at the bottom — click it and you will be removed from the mailing list within 48 hours. Second, you can log in to your 30hp account, go to Account Settings, and select "Communication Preferences" to manage the types of communications you wish to receive. Third, you can contact our support team via live chat or email to be excluded from all marketing communications. Please note that even if you unsubscribe from promotional emails, you will continue to receive transaction-related and account security emails, which are essential for the operation of your account.

Play with Confidence at 30hp – Your Privacy is Protected!

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Privacy & Member Protection Documents for 30hp

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy for a comprehensive overview of how 30hp operates and safeguards members' interests. For privacy enquiries, contact us at [email protected].

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